Access your account by clicking My Account
After searching for My Sales in Marketlace
You can use the Swap or Return Status filter to view orders
In the Order line click on the View button
In the product line you can check the reason and if the buyer wants to exchange or return
If the customer requests the exchange or return it is their responsibility to provide the return label or reimburse the buyer
You can communicate with the buyer in the comment field on the request.
If both parties do not agree, they may request moderation from the administrator to decide or resolve this case.
Comments: It is prohibited to send contact information, telephone, website, link, email or html in this field